Privacy Policy

Management of Personal Health Information

The practice has strict guidelines on confidentiality, patient consent, and consent for a 3rd party to obtain information, transferring of health information and access and security of personal health information.

It adheres to the National Privacy Principles Act and the Health Records and Information Act.

Urgent Results

Your doctor or the practice nurse will attempt to contact you immediately via the contact details supplied.
If our attempts at contact are unsuccessful, a letter will be forwarded to your address to contact us urgently for an appointment.

It is very important that you always update your new address/contact details with the practice in case of a change of address or change of
contact details .

Non-Urgent Results

Our nurse will contact you via phone or SMS to advise that you need to make a non-urgent appointment to see your doctor.

If our attempts to contact you are unsuccessful, a letter will be forwarded to your address to contact us for a non-urgent appointment.

Please note: if your results are normal we will not contact you.
You are welcome to phone us to check if your results have been returned to us, but you will have to make an appointment to discuss these results.

At no time are results provided to you over the phone due to confidentiality laws.

Did Not Attend (DNA) and Cancellation Policy

If you can no longer attend your appointment, please cancel or reschedule through the Health Engine app or ring the practice on 08 6388 4550.

Please note a fee of $40 will apply if you cancel less than 24 hours prior to your appointment or fail to attend your appointment(standard appointment). No further appointments will be offered until this fee is paid.

Non-attendance of an appointment means that another patient is missing out on seeing the doctor.

After Hours

For after-hours emergency medical attention, please attend the nearest Hospital Emergency Department .
The Closest Emergency Department to our practice is : St John of God Hospital , 243 great eastern highway , Midland , WA

Or alternatively, contact:
Night Doctors after hours services on: 1300 644 483

Recalls and Reminders

Patients are contacted for recalls and reminders.
If our attempts at contact are unsuccessful a letter will be forwarded to your address to contact us for an appointment.

Confidential information is not included in these letters. All personal information is stored on a program specific, encrypted computer data base.

Electronic Communication is available via email. Please note that email is not monitored 24/7.
Strictly no clinical information or results, or clinical advice will be given over email.
All personal emails are stored on a program specific encrypted computer data base system.

Continuous Education

The practice is committed to supporting the doctors, nurses and administration staff to participate in on-going education.

Terms and Conditions

Whiteman Edge Medical & Dental Center endeavors to keep all information on this website, including consultation fees, cancellation fees, and working hours, up-to-date. However, the information provided on the website is indicative only. Whiteman Edge Medical & Dental Center reserves the right to change any fees or information at any time without prior notice.

For the latest consultation fees, cancellation fees, business hours, or any other information you require, please contact our friendly receptionist at 08 6388 4550.

Whiteman Edge Medical & Dental Center respects your privacy and is committed to protecting the personal information you provide. Our Privacy Policy outlines how we collect, use, disclose, and protect your information. By using this website, you consent to the practices described in our Privacy Policy.

Data Collection and Use: We collect personal information such as your name, contact details, and medical history to provide you with healthcare services and information. This information is used for appointment scheduling, communication, billing, and medical treatment purposes.

Security: We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or alteration.

Disclosure: We may disclose your personal information to third-party service providers who assist us in delivering our services, such as IT providers and billing companies. We ensure that these providers adhere to privacy standards comparable to ours.

Your Rights: You have the right to access, correct, or delete your personal information held by us. Please contact us if you wish to exercise these rights or have any concerns about how your information is handled.

Changes to Privacy Policy: We may update our Privacy Policy from time to time to reflect changes in legal or regulatory requirements. Updates will be posted on this website.

For more information about our Privacy Policy or to exercise your rights, please contact us at medical@wemd.com.au or dental@wemd.com.au.